We are currently experiencing delays in processing returns due to coronavirus impacting the ability to deliver and sort. Your return may take up to three weeks to be processed at this time. If you want to follow up on your returned items, please send
We aim to process returns, refunds, and store credit within 7-10 business days of receiving them in our Sydney/UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays. If you’re concerned that your return h
You’ve got 30 days from the delivery date to return or exchange your items. If something has delayed your return, please get in touch with us at [email protected], and our team will be happy to help you explore your options.
Having trouble using the returns portal? Here’s how to resolve common issues:. 1. Check the Correct Returns Portal for Your Region. Make sure you’re using the correct returns portal for your location as each region has its own portal. For NZ and Cook
If you'd like to inquire about the status of your order or a return package, please contact us at [email protected] with the following details:. Keep in mind that during peak periods or due to unforeseen delays, we may not guarantee delivery or r
If this is your first order, you could be eligible for our 60-Day Risk-Free Trial, which lets you return one opened item for a refund or store credit. For any other orders, we typically can’t accept returns on opened items due to hygiene reasons. Fee